2. Payment Options

  4. Shipping

1. Ordering:
Online ordering is available 24 hours a day. To order simply follow the instructions provided on the screen.. Please do not hesitate to e-mail us at info@atouchofprovence.com if you need further assistance.

2. Payment Options:
You may pay for you online order with Bank Check, Money Order, Visa, American Express, MasterCard, and Purchase Order Number (Wholesale Customers only).

3. Payment by Credit Card:
This system does not verify funds, charge credit cards, or transfer money from your account until the day of shipment of your order. It provides only the ability to securely verify your credit card number.
Actual processing of your credit card is done only the day of shipment of your order.

4. Shipping:
All orders for the continental US are shipped US Mail Priority Insured otherwise specified. Please contact us for international shipments. Orders are processed on a first come fist serve basis and are shipped usually within one week. All of our products are hand made and we carry a large inventory of them. However because of unexpected increases in demand for certain products, we may run out of stock of a particular item. If the item that you ordered is not available we will do our best to try to contact you within a week and notify you with an approximate date of delivery.

Our system calculates  U.S.P.S. rates automatically depending on your location and assuming standard packaging supplies will be used. No dimensional weight calculation or oversized package calculations are performed. Click on it at any time while shopping to check how much shipping you will be charged.

5. Return Policy:
Discrepancies (product defect only) must be reported to A Touch of Provence, Inc. by e-mail at custservice@atouchofprovence.com  within 10 days from receipt of shipment. Merchandise returned must be pre-approved & accompanied by the original invoice in order to receive credit*. (*) A Restocking fee may apply.

All custom and food orders are final sales.